Troubleshooting errors during import
Below are some common errors and troubleshooting steps to help resolve issues that you might encounter during the data source import:
Unable to Get the Required Permissions to Connect
Reauthorize Permissions:
- Retry the data source connection process.
- Ensure that you grant all necessary permissions during the authorization step.
Check Account Permissions:
- Verify that your account has the required permissions within the external system (e.g., Stripe or QuickBooks) to allow Galvix access.
Review External System Settings:
- Check the settings in the external system to confirm that API access and necessary scopes are configured correctly.
This Account is Already Connected to Another Galvix Account
Review Connected Accounts:
- Confirm whether the account you are trying to connect is already associated with another Galvix account.
Disconnect from Previous Account:
- If possible, disconnect the account from the previous Galvix account. This may involve accessing account settings within the external system.
Contact Support:
- Reach out to Galvix support for assistance. Provide details about the error message and the account in question.
Data Source Not Responding or Unavailable
Check Internet Connection:
- Verify that your internet connection is stable and active.
External System Status:
- Check the status of the external system (e.g., Stripe or QuickBooks). If it is experiencing downtime, wait until it is resolved.
Retry After a While:
- Temporary issues with the external system may be resolved after some time. Retry the data source connection later.