Contacting our Team for Support

While reviewing and filing returns within Managed Returns, users may encounter questions, concerns, or the need for assistance with specific issues. This section outlines the process of contacting our dedicated tax support team for personalized assistance and guidance.

Why Contact Our Team?

Contacting our tax support team is essential when users:

• Identify errors or discrepancies in the return-ready reports.
• Have questions about specific tax regulations or requirements.
• Encounter challenges during the approval and filing process.
• Require clarification on complex tax scenarios.

How to Contact Our Team:

• Chat Support:

  Utilize the chat support feature available within the Managed Returns platform. This provides real-time assistance for immediate queries and concerns.

  
  

• Call Support:

  Users can also opt to call our dedicated support line for more in-depth discussions and personalized assistance. The contact details can be found on the platform.

  
  

• Email Support:

  For non-urgent queries or documentation requests, users can send an email to our support team. Include relevant details and screenshots to facilitate a quicker resolution.

Best Practices for Contacting Support:

• Provide Context:

  When reaching out for support, provide context about the specific issue or question. Include relevant details such as transaction IDs, error messages, or any other information that aids in understanding the situation.

• Screenshots and Documentation:

  Attach screenshots or documentation related to the issue. This visual representation helps our support team better comprehend the problem and accelerates the resolution process.

• Clear Communication:

  Clearly articulate the problem or question. Use concise and precise language to ensure that the support team comprehends the issue accurately.

• Availability:

  Be available for follow-up queries or clarifications. Prompt responses facilitate quicker issue resolution and ensure a seamless experience.

Contacting our dedicated tax support team is a valuable resource when navigating the complexities of reviewing and filing returns within Managed Returns. Whether through chat, call, or email, users can leverage personalized assistance to address specific concerns, ensuring a smooth and compliant sales tax return filing process.